Refund Policy

Refund Policy

We want you to have a satisfying shopping experience. If for any reason you're not completely happy with your purchase, our Refund Policy sets out the conditions and steps for requesting a return or refund.

Time frame to request a refund

You can request a refund within 30 days of receiving your order. To be eligible, the product must be in its original condition, unused, undamaged and in its original packaging when possible.

Conditions for accepting returns

To approve a refund request, the item must meet the following requirements:

* The product must be unused and in the same condition in which it was received.

* It must include original accessories, manuals or components, if applicable.

* The request must be made within the stated period.

* Proof of purchase or an order number must be provided.

Non-refundable products

Some products may be excluded from refunds for hygiene, safety or personal-use reasons, including beauty or personal care products that have been opened or used.

Items on special offer, gift cards or personalized products may not be eligible for return unless they arrive defective or damaged.

Refund process

To request a refund, contact us with:

* Order number.

* Product name.

* Reason for the return.

* Photos or evidence of the issue when needed.

Once we receive and review your request, we'll let you know whether the refund has been approved or declined.

Approved refunds

If your request is approved, the refund will be issued to the same payment method used for the purchase. Processing times may vary depending on your bank or payment provider.

Damaged or defective products

If you receive a damaged, defective or incorrect product, contact us as soon as possible and we'll find the right solution, such as a replacement or a refund.

Shipping costs

Original shipping costs may not be refundable, except when the product received is incorrect, defective or there was an error on our part.

Contact

If you have questions about our Refund Policy, you can reach our customer service team through the channels available in our store.

Last updated: July 2026.